December 23, 2020
Strengthening the Facility Manager & Service Provider Relationship
Most businesses and non-profit organizations acquire facility management service providers as staff with tremendous assets to their organization.
Plus, facility managers perform the necessary functions essential to the organization’s growth. They oversee various functions, such as communication with its personnel, hospitality, and organizational operations.
However, facility managers do more than manage the general operations of an organization’s facility.
In other words, they also contribute to the organizations’ growth by ensuring effective and efficient support services. These support services cover different functions and objectives.
Facility managers oversee and supervise many tangible assets owned or controlled by an organization. This supervision could range from equipment to buildings and even data.
Facility managers combat emergencies, which could affect the value and flow of production within an organization, especially one that is in desperate need of aid. They are risk management experts who advise business organizations on procedures necessary to ensure improvement in a given facility’s efficiency and cost-effectiveness sectors.
Facility managers are also responsible for supervising staff across various department capacities and monitoring contracts of vendors or technicians who render services to the organization.
Communication Between The Facility Manager and Provider Is Critical For Growth
Production is what runs a business, and facility managers play a vital role in maintaining that process through the implementation of strategic and personnel management. Like every other staff member, the relationship between facility managers and their providers is essential for the continued growth and increased productivity of that organization. A facility manager’s role involves supervising the steady flow of products and services in the workplace by analyzing and inspecting equipment for potential breakdowns or faults, which could affect production.
Facility managers work alongside their employees to ensure the execution of proper working conditions.
For example, by assisting employees in their tasks while recognizing what needs improvement, a facility manager can attain valuable information. This insight into their organizational behavior and business operations ensures proper workflow and productivity.
Poor communication between facility managers and their providers could result in ineffective and unreliable services.
These personnel benefits are crucial and make up the basis of most organizations’ functions. And an unhealthy working relationship could result in an organization’s fall. For instance, when employees are not happy, their performance reflects it tremendously.
It is the facility manager’s role to grasp this risk and prevent it from occurring.
Proper communication helps facility managers and their employers find common ground by setting goals that ensure conflicting ideas do not result in failures or clashes. An example of adequate communication can include meetings, training modules, performance evaluations, or even one-on-one coaching.
The communion between the facility manager and facilities maintenance provider goes a long way in building both parties’ relationships with other staff members. This positive practice provides a neutral ground for active personnel to relay their thoughts on the organization’s activities or progress. Establishing this form of communication is paramount for the future growth of the organization.
Facilities Management Providers Need To Be Reliable
Reliability is critical in effectively setting goals and priorities within organizations. Therefore, most clients are attracted to an organization’s strategy before even beginning their research.
Or, they may inquire on the type of quality services performed.
Making a good first impression through the organization’s mission statement or the business’s vision can develop a pathway for longstanding client development.
An unreliable facility manager can make the wrong decisions regarding the organization’s operations. In turn, this would affect the organization considerably, as proper decision-making is critical to future growth.
Facility service providers are responsible for the general outlook of the organizations they serve. They are responsible for ensuring that the facilities available meet the recommended business, health, and government standards. This helps avoid government fines or loss of clientele.
Organizations with dysfunctional facility managers pave the way for eventual bankruptcy or potential restrictions by government bodies. This flaw within management would have been the cause after the continuous loss of clients and contacts, which could have aided in its development and continued growth.
A reliable facility manager ensures that staff, clients, and visitor experience remain top-notch by arranging procedures and equipment accordingly. This practice provides a stress-free experience for all parties, inclusive of themselves.
Engaging a reliable facility manager’s service increases the future of the organization’s physical structure and its personnel’s entire performance.
Never Break The Trust Of A Facility Manager
Every great supervisor knows that people function better when they are not under pressure brought on by their employer’s actions.
Trust in a facility manager is necessary for the organization and its personnel to perform effectively and efficiently.
Moreover, it has become customary for some supervisors to question their subordinates’ efficiency without meeting their responsibilities. This type of relationship should never exist between facility managers and supervisors.
Experienced and qualified facility managers are more concerned about the output of existing implemented systems than the organization’s production.
For instance, they understand that increased output increases the chances of survival for any organization regardless of their operation mode. Their experience and expertise help them detect lapses and loopholes in existing facility setups to ensure continued growth.
Findings must be reported in order to arrange for upgrades or renovations to be made based on the facility manager’s recommendations.
When supervisors proceed to make decisions contrary to the facility management service provider’s advice, it severs the communication channel between all offices.
As a result, this also speaks of distrust in the personnel’s decision-making abilities and unreliability in their judgment.
Facility management service providers are essential in maximizing organizational assets’ capacity while yielding an upturn in the organization’s production capabilities. In every business relationship, compromises ensure effective communication and understanding of its goals.
Communication plays a paramount role in delivering proper workflow and confident staff. It is vital to understand the significance of regularly enforcing acceptable communication practices.
Also, trust and reliability go hand-in-hand so that a team performs at its highest levels to bring about continued growth and flexibility to the organization.
Ready to Work with the Right Service Provider?
Since 2014, Branded Group has put communication, reliability, and trust at the center of every client relationship. Are you ready to work with a service provide that works for you? Schedule a consultation with Branded Group today and learn how our expert team can help streamline your operations, increase efficiency, and save you money.